Ghirardelli's employees are the face of our company. Maintain all Candy Making equipment and supplies in good working order, and know all recipes.Perform "Semi-Table Service" function as part of overall Guest Satisfaction.Work as a "Topper" or "Scooper" as needed.Keep knowledge level current of all fountain products and their required preparation.Maintain the proper level and all required ice cream flavors.Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.Properly Set Up, Maintain, and Break Down Fountain Area.Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.Maintain the stockroom in a clean and orderly fashion.Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.Gift-wrap as needed items for sale per Company Guidelines and Standards.Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.Maintain detailed knowledge of all products, pricing, and Company History. Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.Ensure all product is appropriately priced and signed per Company Guidelines.Maintain adequate supply of all retail product both on the sales floor and in back stock.Assemble various proprietary retail items per the Recipe Guidelines.Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices.
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